Return Policy

Because Joey Sturgis Tones' products are non-tangible digital goods, they cannot be “returned.” We therefore do not offer refunds, rebates, or exchanges after purchase. License transfers are also not permitted under the terms of the End User License Agreement (EULA).

Promotional offers are valid for a limited time only. All promotional, discounted, and pre-order sales are final. We reserve the right to end any offer at any time. Offers are not retroactive and apply only to the specified products.

If you are having an issue with one of our products, a file, or installation, need help getting the most out of your order, or have any other questions, please contact support at support@joeysturgistones.com and we will do our utmost to resolve it.

If we are unable to resolve your issue and you have no way to use our software, we may, at our sole discretion, issue a partial refund. We will do so only after our support team (and development team, where applicable) has exhausted all reasonable measures, and only after you have demonstrated the broken functionality with a reproducible case.