Due to the nature of Joey Sturgis Tones' (non-tangible digital goods) products, it is not possible to "return a product". We therefore DO NOT offer refunds or exchange after purchase.
If you are having any issue with our product(s), a file, installation, or getting the most out of order, or have any other questions, please contact support via email at firstname.lastname@example.org
and we shall do our upmost to resolve the case.
If we are unable to solve your issue and there is no possible way for you to utilize our softwares, we may issue a refund at our own discretion and only after all exhaustive measures have been taken by our support and development teams (where applicable), and only after you can successfully prove occurrence in repro case(s) where broken functionality.